Welcome to my CRM Blog. Having worked with a large number of clients struggling with their CRM implementations and continually facing the challenges of evolving technology and requirements, I thought I would start to share my thoughts on some of these common challenges.
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- CRM (26)
- CX (17)
- IP 2012 (4)
- Mobile (9)
- OpenUI (16)
- Salesforce (12)
- Siebel Mobile (9)
- Usage Analysis (11)
- UX (20)
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