Thursday, 26 November 2015
Friday, 6 November 2015
Are you getting the most out of Siebel Open UI ?
Are you getting the most out of Siebel Open UI ?
Sure, you can upgrade to Siebel Open UI, activate it and let your users pick
their browser of choice to access Siebel (and for some clients this in itself
is one major roadblock that has been successfully removed!)…but now that you
have Open UI, take a moment to think about what else it can do and the benefits
it can bring.
By utilising the Siebel Open UI infrastructure we have been able to make
huge improvements to the User Experience for Internal users, Channel Partners
and Self-Service Consumers alike.
Since we first got our hands on Siebel OpenUI in 2012, we have been
finding new and inventive ways to help customers dramatically improve their
Siebel deployments. If you’d like to
know more about our unique approach to a Siebel Open UI project take a look here at CADD
With the release of Siebel Open UI we took the opportunity to fill the
gap that had always existed in Siebel – namely a process-centric user
experience. We have always found the
lack of processes to be the #1 reason behind poor usability of Siebel.
By defining and ‘baking in’ these processes we have seen major
improvements in,
·
User Adoption
·
Reduced
training needs
·
Increased
productivity
·
And user happiness
!!
As well as
·
Total Cost of
Ownership reduced as old technology (ActiveX) is removed and alternative
browsers deployed.
·
Lower
development costs by using industry standard JavaScript libraries to rapidly
develop new functionality, as well as HTML5 and CSS – Skills that are readily
available in the market.
·
Easily use
the new UI across browsers and devices (Mac, Windows, Android, Linux, iOS)
To help us fast track these projects we have built a library of
Processes and Templates that are ready to be used, adapted and deployed –
there is now no need to start from a blank page !!
We have seen how consolidating the right information on one page can
have a major positive impact on productivity – no more jumping around Siebel to
find that important piece of information.
Fewer clicks, means less time wasted, means a more productive user !
InterACT Dynamic Screen Framework (DSF)
With InterACT DSF we have taken Siebel Open UI and made it even
better. One common request we had from
our clients was to be able to have a finer level of control over the UI, to
allow them to dramatically reduce field ‘clutter’ and improve usability.
We took on that challenge and designed InterACT Dynamic Screen
Framework. It allows rules to be defined
that determine which fields and applets are shown to which users or user-groups. It means that one common, “global” page can
be created and fields managed by exception, without the need to create dozens
of slightly different pages that have to be maintained individually and
assigned to different users.
Other typical issues and our solutions are :-
UI
Issue
|
Our
Open UI Improvements
|
Hard to find important info
|
Information displayed on hover-over
|
Excessive Scrolling
|
Expand views on click and mouse wheel scrolling
|
Only common views, but diverse
users
|
InterACT Dynamic Screen Framework
|
Complex flows with no process
|
Process-based UI (For Example InterACT CPQ)
|
No 360° view
|
Dynamic 360° views
|
Now is the perfect time to grasp the UX bull by the horns and start to
make some huge improvements for your users – you have the tools !
If you want to know more get in touch,
david.moorman@crmantra.com
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