Monday, 9 March 2015

Apttus Accelerate 2015 – The Quote-to-Cash Event of the Year - Sponsored by CRMantra

Apttus Accelerate 2015 – The Quote-to-Cash Event of the Year

Don’t miss out on the Quote-to-Cash event of the year
Join CRMantra at Apttus Accelerate 2015 this April in San Francisco. Hosted at the prestigious Palace Hotel, Accelerate is the Quote-to-Cash event of the year for sales, legal, finance, and operations executives and professionals. Attend and learn how to leverage Quote-to-Cash in the cloud to drive business value across critical buy & sell-side business processes, from quoting and contracting to revenue management.

Event Details
Apttus Accelerate 2015:
o   Date: April 7th – 10th, 2015
o   Training on April 7th; Conference on April 8th-10th
o   Location: The Palace Hotel, San Francisco

About CRMantra:

Founded in 2005, we pride ourselves on our reputation as the top-notch CPQ specialist. CPQ is in our DNA and we are well-versed in Apttus, Salesforce, industry best-practices, integrations, and what ever else it takes to get you Quoting. Our customers call upon us to get their implementations right the first time! 

See us in person at Apttus Accelerate or visit our website:

Siebel Open UI – My Top 6 - What NOT to do!

1. Don’t approach the project as 2 separate projects - Siebel Configuration Work + OpenUI Web Development work

Most teams end up seeing an OpenUI implementation as 2 separate projects

  1. The Siebel Side Changes – BC’s/ Views/ integrations etc.
  2. The web changes - creating Presentation Model (PM), Physical Render (PR) , jQuery etc.
A Siebel OpenUI implementation is unique, as it doesn’t work in the same way as other Siebel projects involving multiple systems and teams where a certain degree of 'black box-ness' works. Whilst knowing HTML, JavaScript and CSS is handy, it isn’t the only skill or knowledge the 'web team' needs for a successful OpenUI implementation. Take a quick read of Alex Hansal’s Siebel Blog about this.
The Web team needs to get an understanding of the concept and architecture of the PM/ PR before their web skills can be used. A silo-based approach only leads to question like –
Who does the Siebel side of the work?
Who does the web part?
What is part of the 'Siebel side work'?
I thought the ‘other’ team was doing this!

2. Don’t “Convert” all 5000+ views to OpenUI

Siebel has 5000+ views available for you to “convert” to OpenUI. You need to figure which ones are 'useful'. A good start is to go with a 95:5 rule – I have evidence that 95% of the views in a person’s responsibility will never be used.

Ask yourself if you REALLY need to show that view across 4 browsers?
A little bit of usage analysis goes a long way in figuring out which are your bread-n-butter views. Start your OpenUI project with those views, don’t try to do everything, come up with a low impact deployment plan.

3. Don’t ignore that flawed process, its not going away unless you fix it.

Most likely you're looking at OpenUI because you already have Siebel. Are their processes that JUST DON’T work for your call centre users? Does it take too many clicks to get to the info they really need?

NEWS FLASH! OpenUI will NOT make that go away. You will have to sit down and put effort into defining these processes first and then figure out how to use OpenUI to create that perfect user workflow.

4. Don’t believe that OpenUI is a fix for an incorrectly configured or designed Siebel implementation.

Do you use scripts for all sorts of field and form validations? Could there be vanilla User Properties that could be used for those?

If your Siebel App is not designed and configured properly, just migrating to and installing OpenUI is not going to magically fix those configuration issues."

5. Don’t blame OpenUI for all performance issues with Siebel

"It takes forever to see the Quote Line Items on Chrome!'
'OpenUI is really slow!'
'It can't take that long to show me the pricing on an Order!'
Any or all of these sound familiar? Let me share a secret - Its NOT OpenUI! It’s your Siebel app! OpenUI will not fix the performance issues caused by bad application design or an un-tuned DB schema!
Upgrading to OpenUI is like adding extra gears to your bike. Sure it’s supposed to make it easier to use, but its not going to fix that flat tyre. You'll need to get that tyre replaced before you see the value of paying for some fancy new gears.

6. Don’t do stuff 'just because OpenUI now lets you do it'

Developers may be itching to add animated views and flashing text… but again… do you really need it? Your users will quickly grow tired of the novelty. So, just because OpenUI lets you do it doesn’t mean you HAVE to do it.
Are you on an OpenUI Project now ? Feel free to add your experiences below and help others in the same predicament !

Wednesday, 3 December 2014

It’s Open Season on Open UI

It’s Open Season on Open UI

Siebel Open UI – Are you excited by the possibilities, but daunted by the challenges?
We can help.  CRMantra’s Open UI Assessment has increased the ROI from Open UI deployments for many Siebel customers. Here’s how.

·    Laser focus.  Why waste development time and resources on views no users visit. Siebel deployments use less than 5% of available views. CRMantra Open UI Assessment identifies which views your users visit.
·   Rolling Thunder.  Reduce the Open UI deployment risk through a phased roll out.  CRMantra Open UI Assessment will provide the breakdown of views visited by each subset of users.
·   Eyes Wide Open.  Know the technical issues and challenges before you start.  Open UI Assessment will analyze of your Siebel repository for technical issues and provide an estimate for resources required to address each technical issue.

Contact us to schedule your Open UI Assessment.    Results in weeks and at a fixed price.  Open UI Assessment does not require any software purchase or licensing followed by lengthy implementations. We stand behind the estimates to address the technical risks.  You will know upfront what it would cost to deploy Open UI if you use us!

The methodology for CRMantra’s Open UI Assessment has been validated and approved by Oracle – (See My Oracle Support - Doc 1626424.1).

Get in Touch or visit us at

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