Friday, 6 November 2015

Are you getting the most out of Siebel Open UI ?

                              Are you getting the most out of Siebel Open UI ?

Sure, you can upgrade to Siebel Open UI, activate it and let your users pick their browser of choice to access Siebel (and for some clients this in itself is one major roadblock that has been successfully removed!)…but now that you have Open UI, take a moment to think about what else it can do and the benefits it can bring.

By utilising the Siebel Open UI infrastructure we have been able to make huge improvements to the User Experience for Internal users, Channel Partners and Self-Service Consumers alike.

Since we first got our hands on Siebel OpenUI in 2012, we have been finding new and inventive ways to help customers dramatically improve their Siebel deployments.  If you’d like to know more about our unique approach to a Siebel Open UI project take a look here at CADD

With the release of Siebel Open UI we took the opportunity to fill the gap that had always existed in Siebel – namely a process-centric user experience.  We have always found the lack of processes to be the #1 reason behind poor usability of Siebel.

By defining and ‘baking in’ these processes we have seen major improvements in,
·      User Adoption
·      Reduced training needs
·      Increased productivity
·      And user happiness !!

As well as
·      Total Cost of Ownership reduced as old technology (ActiveX) is removed and alternative browsers deployed.
·      Lower development costs by using industry standard JavaScript libraries to rapidly develop new functionality, as well as HTML5 and CSS – Skills that are readily available in the market.
·      Easily use the new UI across browsers and devices (Mac, Windows, Android, Linux, iOS)

To help us fast track these projects we have built a library of Processes and Templates that are ready to be used, adapted and deployed – there is now no need to start from a blank page !!

We have seen how consolidating the right information on one page can have a major positive impact on productivity – no more jumping around Siebel to find that important piece of information.  Fewer clicks, means less time wasted, means a more productive user !

InterACT Dynamic Screen Framework (DSF)

With InterACT DSF we have taken Siebel Open UI and made it even better.  One common request we had from our clients was to be able to have a finer level of control over the UI, to allow them to dramatically reduce field ‘clutter’ and improve usability.

We took on that challenge and designed InterACT Dynamic Screen Framework.  It allows rules to be defined that determine which fields and applets are shown to which users or user-groups.  It means that one common, “global” page can be created and fields managed by exception, without the need to create dozens of slightly different pages that have to be maintained individually and assigned to different users.

Other typical issues and our solutions are :-  

UI Issue
Our Open UI Improvements
Hard to find important info
Information displayed on hover-over
Excessive Scrolling
Expand views on click and mouse wheel scrolling
Only common views, but diverse users
InterACT Dynamic Screen Framework
Complex flows with no process
Process-based UI (For Example InterACT CPQ)
No 360° view
Dynamic 360° views

Now is the perfect time to grasp the UX bull by the horns and start to make some huge improvements for your users – you have the tools !

If you want to know more get in touch,

Tuesday, 13 October 2015

CRMantra is hiring Salesforce consultants for multiple positions at our Offshore Delivery Center.

CRMantra is hiring Salesforce consultants for multiple positions at our Offshore Delivery Center.

Job Description

Position : Salesforce Consultants

Experience : 2 to 8 years (minimum 2 years of development experience in Salesforce)

Work Location : Kochi, India.

Required Skills:
  • At least 2 years of hands on experience on Sales force configuration areas (Formulae, Workflows, Validation Rules, Roles and Profiles, Security, Process Builder, Approval Processes etc.) 
  • At least 2 years of hands on experience on Salesforce development areas (Apex Classes, Visual Force, Apex Trigger, Test classes, Components, SOQL, SOSL, etc.) 
  • Able to deploy code using change set and IDE
  • Good analytical and problem solving skills.
  • Excellent communication and interpersonal skills.
  • Personal accountability for actions and deliverables, Pro-active and Conscientious.
Additional desirable Skills:
  • Knowledge of any of the CPQ Managed Packages
  • Knowledge of different APIs(REST, SOAP etc.)
  • Dev 401/501 certification is preferred 
  • ADM 201
  • Knowledge of Data Loader or Jitterbit
  • Experience in basic web technologies including HTML, CSS, JavaScript (or a JS framework)
  • Experience in WebMethods

About CRMantra

CRMantra is a leading technology and services organization specializing in state-of-the-art Customer Relationship Management solutions serving clients world-wide. Delivering the depth of technology expertise and business-process insight our clients need to execute their strategies for competing more responsively and profitability. 

Our goal is to enable customer-centric business transformations to help clients get results. That means hitting sales and profit goals in a competitive marketplace. From Sales and Service Management to Master Data Management to Pricing and Order Management, CRMantra’s proven ability to align business strategy with enabling technology delivers superior value to our clients.

Our Mantra: “Solving Your Toughest CRM Challenges

We are headquartered at San Francisco, CA, with operations across geographies. 
Our other US offices are in Emeryville, CA & Cleveland, OH.

Our Europe offices are at London & Amsterdam and our offshore delivery center is in Kochi, India.

Please visit us at

If your profile fits our requirements and you are interested in this opportunity, please send us your resume to - Please put 'SFDC-IND' in the Subject line.